PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Users of this site agree that access to and use of this site is subject to the following Terms of Service and other applicable law. If you do not agree to these Terms, please do not use this site.
Shipping
We are not responsible for any carrier - shipments, whether lost or damaged, are the sole responsibility of the carrier and all claims should be made with the carrier in question. We cannot be held responsible for any delivery delays caused by the USPS or any other shipper. You must provide a daytime telephone number and a valid email address at the time order is placed. If you would like insurance, you must specify this (including the amount) when placing your order.
Returns
YouHUGE does not accept unauthorized returns or freight collections. Only defective products may be returned. YouHUGE is not responsible for products damaged during shipping unless through UPS, FedEx, or our own accounts. Should you arrange your own or 3rd party shipping, all claims must be made directly with the carrier.
Claims for defective products must be reported to YouHUGE, Corporate Offices within five (5) business days of receiving the goods. Call Toll Free: 1 (866) 652-6126. All returns must be authorized by notifying YouHUGE Offices and obtaining a Return Authorization (RA) number from our Customer Service Department. No credit will be applied to a customer's account without an RA.
Display Stands and Hardware
Several manufacturers have imposed no return restrictions on us, which require us to adhere to the following return policy. All products are covered by the manufacturer's warranty against defects. Due to certain manufacturers' policies, you may be required to contact those manufacturers directly to replace, repair, or return your products. Please talk to the sales advisor about specific programs before you buy.
No returns will be accepted without a Return Authorization (RA) number. With YouHUGE and the manufacturer's approval, an RA number may be requested up to 14 days after purchase. All products must be received within 10 days of RA issue with the RA enclosed. All sales on stands, displays, hardware and graphics are final. If you request a return on a stands, displays or hardware, we reserve the right to charge a 20% restocking fee. All returns must occur within 30 days of sale. All returns must be approved by YouHUGE.
Graphics
Our posters and banners are guaranteed against fading for one year. Our trade show graphics are guaranteed against damage for normal indoor trade show usage but not for outdoor use or water damage. Color is guaranteed to meet your expectations as long as you agree to receive a pre-production proof prior to production. Otherwise, software color conversion tables apply, and may not give expected color results. Ask your sales representative about pre-production proofs and their costs. All sales on stands and graphics are final. If you request a return on a stand, we reserve the right to charge a 20% restocking fee. All returns must occur within 30 days of sale. All returns must be approved by YouHUGE
Warranties
We provide the services of our imaging and customer care team to help you after purchase. If you have any questions about your order, please call 1 (866) 652-6126. YouHUGE.com is committed to customer satisfaction.
Payment, Pricing & Promotions
All orders are to be prepaid prior to production. Acceptable forms of payment are credit or debit card, PayPal, a company or banker's check, or a wire transfer from your bank. For wire transfers, please contact our Customer Service Department so we can provide our bank account information. A $50.00 change order fee will be added if changes are made on order prior to shipping.
If your project is inactive for 30 days and YouHUGE does not receive graphic files within 60 days, your order will be canceled, no refunds, no exceptions. If there is a balance due, it must be paid within 10 days after the cancellation has been issued. No refunds will be made. Please see Cancellation Terms below. If making a payment by check, it must be received by us by your payment deadline.
Cancellation Terms
You may cancel your project at any time, however, we do not issue refunds on any payments made prior to the official cancellation date. There will be no exceptions.
Order Minimums
Opening orders: $50.00. There will be an additional $25.00 charge for any orders lower than the minimum, and a $20.00 Packaging & Handling Fee on orders unless the $25.00 LTM up-charge applies. ALL SALES ARE FINAL. Order minimums and prices are subject to change without notice.
Disputes
The customer agrees to pay YouYUGE an interest rate amount equal to 2% per month, or the maximum provided by law (whichever is less) for invoice amounts that are past due. Should customer default in any such payment(s), YouHUGE shall have the right, without notice to the customer, to declare all invoice amounts due and payable. In the event that YouHUGE should commence any legal action(s) or otherwise seek to collect payment from the customer, the customer agrees to pay reasonable attorney(s) and/or collection agency fees, prior to, and subsequent to judgment entered by a court of law, and other expenses incurred by YouHUGE, whether or not a suit is filed. The customer expressly waives the right to a jury trial. The venue for all disputes shall be held in the Superior Court of the County of Los Angeles, California and/or Municipal Court County of Los Angeles, California.
If you have any questions or concerns, please contact our Customer Service Department immediately. If you have questions about anything or want to verify deadlines before ordering, call us at 1 (866) 652-6126 or send us an email.